Privacy Policy for Max & Tilly’s Chip Shop & Eaterie

Effective Date: September 7, 2025

Max & Tilly’s Chip Shop & Eaterie (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, employees, and visitors to our website and mobile services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us in person, or subscribe to our mobile/SMS services.

Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Payment information
  • Billing/shipping address
  • Other details you submit through forms on our website, mobile programs, or in-person interactions

Non-Personal Information

  • Browser type and version
  • IP address
  • Device information
  • Operating system
  • Pages visited on our website and the duration of your visit

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Track items placed in your shopping cart (including abandoned carts)
  • Personalize content and promotions
  • Analyze website traffic
  • Enhance security

You may manage cookies through your browser settings.

How We Use Your Information

We use the information we collect to:

  • Fulfill orders and reservations
  • Respond to inquiries and feedback
  • Enhance customer experiences
  • Send service-related updates, alerts, and confirmations
  • Send promotional materials, offers, and cart reminders (with your consent)
  • Provide SMS/text updates and marketing messages if you opt in
  • Improve website functionality and security
  • Comply with legal obligations

SMS/Text Messaging Data

By opting in to our SMS/text messaging program, you consent to receive recurring messages from and on behalf of Max & Tilly’s. These may include order updates, alerts, promotions, specials, and cart reminders.

  • Message frequency varies.
  • Message and data rates may apply.
  • You may opt out at any time by texting STOP to MaxTillys or clicking the unsubscribe link where available.
  • For support, text HELP to MaxTillys or email social@maxandtillys.com.
  • Consent is not a condition of purchase.

SMS Abandoned Cart

Our website uses cookies to track items added to your cart, including when a cart is abandoned. This information may be used to send you cart reminder messages via SMS if you have opted into our text messaging program.

Third-Party Data Sharing (SMS Exclusion)

We do not sell or rent your personal information. We may share your data with service providers (e.g., payment processors, IT support, email/SMS platforms) as necessary.

Important: SMS/text messaging opt-in data and consent will not be shared with or sold to third parties, except as required to provide the Service.

Location Data

If you use location-based services (e.g., store locators or promotions), we may collect approximate location data through your device or browser. This information is used only to provide location-relevant services or offers.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

  • Promotional Emails/SMS: You may unsubscribe at any time by following the instructions in the message.
  • Access/Update/Delete Information: Contact us to request access, updates, or deletion of your personal data.
  • Cookies: Manage preferences via your browser.
  • SMS Opt-Out: Text STOP to MaxTillys to cancel SMS messages.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will promptly delete it.

Links to Third-Party Websites

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies independently.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted here with a new effective date. We encourage you to review this policy regularly.

Contact Us

Max & Tilly’s Chip Shop & Eaterie
8701 East 116th Street, Suite 140A
Fishers, IN 46038
📧 inquiries@maxandtillys.com
📞 (317) 537-2085

By engaging with our website, in-store services, or mobile programs, you acknowledge that you have read and understood this Privacy Policy.