Privacy Policy

Effective Date: December 1, 2024

Max & Tilly’s Chip Shop & Eaterie (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, employees, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us in person.


  1. Personal Information
    We may collect personal information you voluntarily provide, including:
    • Name
    • Email address
    • Phone number
    • Payment information
    • Other details you submit through forms on our website or in-person interactions.
  2. Non-Personal Information
    • Browser type and version
    • IP address
    • Device information
    • Operating system
    • Pages visited on our website and the duration of your visit.
  3. Cookies and Tracking Technologies
    We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

We use the information collected for purposes including:

  • Fulfilling orders or reservations.
  • Responding to inquiries or feedback.
  • Enhancing customer experiences.
  • Sending promotional materials and updates (with your consent).
  • Complying with legal obligations.
  • Improving website functionality and security.

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Payment processors, email marketing platforms, and IT support providers.
  • Legal Authorities: When required by law or to protect our rights and safety.

All third-party partners are contractually obligated to protect your data in accordance with this Privacy Policy.


We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to ensure the security of your data, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.


  1. Opt-Out: You may unsubscribe from promotional communications at any time by following the “unsubscribe” link in our emails or contacting us directly.
  2. Access and Update Information: Contact us if you wish to access, update, or delete your personal information.
  3. Cookies: Adjust your browser settings to refuse or delete cookies.

Our website and services are not directed at children under the age of 13. We do not knowingly collect information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.


Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies independently.


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date. We encourage you to review this policy regularly.


If you have any questions or concerns about this Privacy Policy, please contact us at:


By visiting our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Max & Tilly’s!