Refund Policy

Refund Policy for Max & Tilly’s Chip Shop & Eaterie

At Max & Tilly’s, we are committed to providing the highest quality food and customer experience. If you are unsatisfied with your order, please review our refund policy below.

Eligibility for Refunds

Refunds or exchanges may be granted under the following circumstances:

  1. Incorrect Orders: If we have made an error with your order (e.g., wrong item or missing item).
  2. Quality Concerns: If an item does not meet our quality standards.
  3. Damaged or Improper Packaging: If the food was damaged during delivery due to improper packaging.

Refunds are not applicable if:

  • Dissatisfaction arises from personal preferences that do not relate to the quality or accuracy of the item.
  • A request is made after more than 24 hours from the time of the order.

Process for Refund Requests

  1. Contact Us:
    • Email us at [insert contact email] or call us at [insert phone number].
    • Provide your name, order number, and a detailed description of the issue.
  2. Evidence Submission:
    • In some cases, we may request a photo of the item to verify the concern.
  3. Resolution:
    • Upon review, we will offer one of the following resolutions:
      • Full or partial refund.
      • Replacement or exchange.
      • Store credit for future use.

Refund Method

Refunds will be processed to the original payment method within 5-7 business days of approval.

Exceptions

Max & Tilly’s reserves the right to deny refund requests if the claims cannot be substantiated or if the policy terms are not met.

We value your business and are dedicated to resolving any concerns promptly. Please don’t hesitate to reach out with any questions or feedback regarding your experience.

Thank you for dining with us!

Updated: December 1, 2024